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Freshdesk

Read and update Freshdesk tickets.

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About

Auto-generated

Freshdesk is a Model Context Protocol server in the Communication category. It lets AI assistants that speak MCP call its tools and read its resources over STDIO.

Example tools

Illustrative tool names — the actual tool set is defined by the server at runtime.

send_message
Post a message to a channel or user
list_channels
List channels the bot can access
search_messages
Search messages by query and date range

Screenshots

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Frequently Asked Questions

Common questions about Freshdesk.

What is the Freshdesk MCP used for?
The Freshdesk MCP allows you to programmatically read and update Freshdesk support tickets. It streamlines workflows by integrating Freshdesk functionalities directly into your development environment or client application.
How can I authenticate with the Freshdesk MCP?
Authentication for the Freshdesk MCP is handled via an API key. You will need to provide a valid Freshdesk API key to access its features and interact with your Freshdesk instance.
Does this MCP require any specific client for installation?
The Freshdesk MCP is designed to be transportable via 'stdio'. Installation and configuration will depend on the specific MCP client you are using, such as Claude Desktop, Cursor, or Cline, but typical setup involves configuring the stdio transport.
What are the primary capabilities of the Freshdesk MCP?
This MCP's primary capabilities include reading existing Freshdesk tickets and updating their details. It provides a programmatic interface for managing ticket information.
Can I use the Freshdesk MCP without a Freshdesk account?
No, a prerequisite for using the Freshdesk MCP is an active Freshdesk account. The MCP interacts directly with your Freshdesk instance to manage tickets, necessitating valid account credentials.

Install Freshdesk

Claude Desktop

Add this to claude_desktop_config.json.

{
  "mcpServers": {
    "freshdesk": {
      "command": "npx",
      "args": [
        "-y",
        "@modelcontextprotocol/server-freshdesk"
      ]
    }
  }
}

Cursor

Add this to ~/.cursor/mcp.json.

{
  "mcpServers": {
    "freshdesk": {
      "command": "npx",
      "args": [
        "-y",
        "@modelcontextprotocol/server-freshdesk"
      ]
    }
  }
}

VS Code

Add this to your workspace settings.json.

{
  "mcp.servers": {
    "freshdesk": {
      "type": "stdio",
      "command": "npx",
      "args": [
        "-y",
        "@modelcontextprotocol/server-freshdesk"
      ]
    }
  }
}

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